The panel featured:
Thad framed the financial challenge directly. In most hospital departments, labor is the primary expense. In surgery and procedural areas, supplies represent the dominant cost category. While governance, capacity management, access, scheduling, and accuracy remain essential, he explained that improving contribution margin in surgery required a more direct focus:
The team saw AI-driven capture as “a high value entry point.” The proposal was brought to the CFO and senior executive leadership team, who aligned quickly.
Holley described the operational shift. Historically, documenting supplies and implants added to nurses’ workload and required manual entry and post-case corrections.
With AI-driven capture integrated into workflow, supplies and implants are captured and recognized as cases are opened and automatically flow into the EHR. Nurses no longer need to determine what is chargeable or manually search for products. The impact included:
The change allowed clinicians to stay focused on patient care while improving financial accuracy.
After just three months at one of ProMedica’s hospitals, the results were clear:
Beyond revenue, Holley shared that the system was able to provide data “right away” highlighting variance and projects to tackle. One example: cardiac surgeon packs that varied “anywhere from $400 and $500 by surgeon.” Thad also described an “aha moment” when many trunk stock items surfaced without contracted pricing, revealing missed negotiation opportunities. ProMedica also saw the impact with staff with members sharing their appreciation for the new technology, “[AssistIQ] is a lot faster and easier than what we did before.”
For ProMedica, the next step is expansion across additional hospitals and procedural areas.
Watch the full ORBM 2026 session below to hear directly from ProMedica’s leadership team about their experience and results.