How Owensboro Health Cut Inventory Errors by 90% and Reclaimed Lost Revenue

‍At-a-glance impact of using AssistIQ

• 99%+ accurate supply and implant capture
• 12% boost in monthly billable revenue from chargeable products, driven by a 9% increase in products captured
• 48% reduction in monthly expired product costs
• 90%+ reduction in ERP inventory depletion errors
• Delighted clinical, revenue integrity, and supply chain teams‍

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The Challenge

Before AssistIQ, Owensboro Health’s perioperative team relied on manual entry in Epic OpTime to document supply and implant usage. This process created blind spots:

• Billable items missed during documentation
• Lost revenue from uncharged supplies
• Time-consuming workflows for circulating nurses and the revenue integrity team
• Expiry costs due to incomplete visibility into usage and inventory

The hospital needed a solution that could capture every item accurately and instantly, without adding complexity for clinicians.

The Solution

To solve the dual challenges of manual documentation and supply-related revenue leakage, Owensboro Health partnered with AssistIQ to integrate its AI vision capture platform directly with Epic across 16 operating rooms, and growing. This first-of-its-kind deployment in the U.S. brought real-time, accurate supply capture into existing clinical workflows.

With AssistIQ:

• Supplies and implants are recognized as they are used with 99%+ accuracy in real time
• Data flows seamlessly into Epic, billing, and supply chain systems
• Teams have access to cost-per-case analytics by physician and procedure

This meant accurate charge capture without disrupting workflow, and actionable data the entire organization could use.

The Results

1. More Dollars Captured, Same Volume of Cases

By reliably capturing every billable item — including those previously missed — Owensboro Health increased the billable revenue from chargeable products by 12%. These gains came with the same case volume, meaning this was truly incremental revenue, not just the result of more procedures.

2. Expiry Cost Reduction

With full visibility into usage and inventory, Owensboro Health reduced expired product costs by 48%, helping to avoid waste and reinvest savings.

3. Fewer Inventory Errors

AssistIQ Capture reduced inventory depletion errors by 90%, ensuring accurate inventory and preventing costly mistakes.

4. Better Workflows for Every Team

Nurses no longer spend valuable time on manual documentation. The revenue integrity team receives complete, clean data. Supply chain leaders can forecast and purchase with confidence. Across all three groups, workflows are smoother and the teams are delighted.

5. System-Wide Visibility

Accurate tracking of supplies and implants gave teams full insight into what was used, when, and where. This visibility allows them to address supply chain inefficiencies and prevent product over-ordering or missed charges.

What’s Next

Following this success, Owensboro Health is exploring expansion of AssistIQ Capture to additional procedural areas. The results speak for themselves: hard-dollar ROI, stronger operational performance, and delighted teams.

Ready to automate documentation and unlock missed revenue like Owensboro Health? Schedule a demo today.